Virtual Assistants: What are they, what do they do and who uses them?

When I get asked What do you do, Rebecca?” I proudly answer… “I am a Virtual Assistant” I can almost always guess the reply I get – “Wow, that’s interesting!” or “That’s great!” but that is where it stops, or at least until the person asking returns to ask “You say you were a Virtual Assistant.. What is that? What do you do?”I love this question, because I get to teach someone something new…

What is a Virtual Assistant?

A Virtual Assistant  (abbreviated to VA) is also often referred to as a ‘Freelancer’, the terminology may differ slightly but the concept is exactly the same and is generally a self employed and highly skilled professional who provides administrative, technical and/or creative business support services and deliver their services, quite often, to multiple businesses at once, from a remote (that is where virtual comes in) location such as their home, coffee shops, pop up offices etc. 

In my case, I am an Executive Assistant and Administrative Business Support VA and I work virtually from my dedicated office at home and I serve a multiple portfolio of clients.

Anyone can become a Virtual Assistant but it’s favourable for people wanting to get some additional income, travel, wanting to break away from the 9-5  or stay at home mums / dads, as it’s a flexible career option and they won’t need to juggle childcare costs and arrangements.

Those who travel whilst being a VA are called a Digital Nomad in the Virtual world and you’ll often find Digital Nomads travelling to different countries or living life in a nomadic way whilst continuing to work in their administrative, technical or creative virtual roles.


What do Virtual Assistants do?

I mentioned before that a VA provides administrative, technical or creative business support services and this is true but, generally speaking, a Virtual Assistant can do pretty much anything a business needs and because they have a skill or particularly enjoy what they do, their service delivery quality tends to be high.

If you are an office administrator, office manager or Executive Assistant for instance, you can offer most if not all of the things you’re doing right now, as a service.  If you’re already a writer, you can turn your hand to blog post writing, newsletter creation or social media content writing. This is why being a Virtual Assistant is fantastic and really does offer you some freedom.

There are so many different things a Virtual Assistant can offer, it’s incredible, but to give you a better idea, here’s 50 services;

  1. Diary management
  2. Expenses management (scanning, filing, uploading etc.)
  3. Cloud file management (Dropbox, Google Drive etc.)
  4. Document editing
  5. CV writing
  6. Proofreading
  7. Making travel arrangements
  8. Data Entry
  9. Customer Service
  10. Internet Research
  11. Setting reminders
  12. Transcription
  13. Preparing meeting minutes
  14. Document template creation
  15. Receptionist duties
  16. Voicemail checking
  17. Training material preparations
  18. Training of new staff (Virtual and in office)
  19. Basic Bookkeeping (Xero, Sage, Freshbooks etc)
  20. Chasing outstanding debt
  21. New social account setups
  22. Maintaining Social accounts
  23. Copy-writing
  24. Researching hashtags
  25. Replying to mentions, messages and comments
  26. Sharing news and content 
  27. Post promotion (old posts, client content etc.)
  28. Social Media Strategies (LinkedIn, Twitter, Facebook etc.)
  29. Group management
  30. Content creation (Blog Posts, LinkedIn, Twitter, Facebook etc.)
  31. Website design
  32. Logo design
  33. Banner design
  34. Icon design
  35. eBook cover design
  36. Header design
  37. Opt-in pages
  38. Landing Pages
  39. Sales pages
  40. Video Editing
  41. Website design
  42. Logo design
  43. Banner design
  44. Icon design
  45. eBook cover design
  46. Header design
  47. Opt-in pages
  48. Landing Pages
  49. Sales pages
  50. Video Editing

Download 100 Services you can offer PLUS free workbook

Download this free list and actionable workbook to determine your skills and what services you can offer as a Virtual Assistant

Who uses a Virtual Assistant?

This is a good question, essentially,  lots of different business and professionals are choosing to use Virtual Assistants as they bring so many benefits. If you take the services listed above, mostly all businesses need an Administrative assistant for instance. If an Author needs some support, they’ll be on the lookout for a fellow writer perhaps.

Here’s a quick list of who could use the services of a Virtual Assistant;

  1. Fitness Coaches
  2. Web Designers
  3. Event Planners
  4. Service Providers (Internet, Facilities etc.)
  5. Property owners
  6. Photographers
  7. Accountants
  8. Speakers
  9. Authors
  10.  IT Companies
  11.  Marketing Companies
  12.  Other Virtual Assistants even!

Small businesses owners and entrepreneurs all across the world need help with their businesses for completing main functional tasks or small projects and a Virtual Assistant is their cost effective solution. There are many huge benefits to a business owner but one example is that It is cost effective because you don’t need to pay employee taxes or benefits. 

A Virtual Assistant also deals with their own IT equipment and Stationary so the business owners don’t need to spend on these things. A Virtual Assistant is a perfect match for a business owner who doesn’t need a full time, in office employee and is looking for support over a few hours per month or perhaps a small business is growing from an acorn into a huge oak tree, they’ll need to keep an eye on spends and resources will be thin so, the Virtual Assistant is an asset to keeping things in order.

Remember to download your free services list and workbook – It will help you choose the services you can offer in your Virtual Assistant business.

Download 100 Services you can offer PLUS free workbook

Download this free list and actionable workbook to determine your skills and what services you can offer as a Virtual Assistant

Rebecca Hughes

Rebecca Hughes

Rebecca is an ambitious, driven, passionate and dedicated Online Business Manager who loves Systems, Productivity, Team Building and cloud tech! She is a life-long, continuous learner who never goes to bed without learning something new since she woke up!

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